THINKDIGITAL:CUSTOMER EXPERIENCE

ND
    ANALYTICS

 

ABOUT THIS EVENT

ThinkLinkers will run a THINKDIGITAL: Customer Experience and Analytics intensive workshop attended by 50 Digital Customer

Professionals, who navigated, started or need to start their transformative

journey in customer experience.

Digital transformation brought about a disruptive change that largely affected the way corporations interact with customers.

Starting from understanding the digital customer, our ThinkLinkers will then focus on the crucial importance of Data, from the basics of Customer Master Data, Data Quality to Customer Data Analytics and Insights, which provide

the bases for shaping the Digital Customer Experience Journey.

The new digital customer demands Customisation, speed and a flawless Omni-channel Experience.

Corporations need to adapt to a real company-wide Customer-centric Culture that takes into account such disruptive change in order to avoid being left behind and stay competitive.

Digital Customer Experience is a critical competitive differentiator, and the corporations embracing the changes are the ones likely to have an edge over the others.

Along with the topic of Customer Data, the GDPR and its implication of compliance is another crucial part to be discussed

Customer Analytics and a clear 360° View of the Customer are what will the shape digital marketing initiatives as well as the overall Digital Customer Experience journey.

Ultimately, Technology and the Future of DCX will take a central role, understanding what’s next, how advanced companies are using AI to power DCX and how Social Media will play an increasingly central role in managing reputation and increasing loyalty.

Our event is primarily focused on creating a productive and interactive ambience, yet a nonchalant and agreeable one, consisting of digital customer experience experts, joining to learn from practical case studies, share their  experience and challenges, and network with like-minded professionals.

12+

Case Studies

4+

Roundtables

50+

Participants

2

Days Interactions

SAMPLE EVENT SPEAKERS

 
 

 THINKDIGITAL:
CUSTOMERS EXPERIENCE AND ANALYTICS
April 2019

“How to Build a Sustainable Customer-Centric Culture in the Digital Age”

KEY TOPICS

  • Customer Experience Transformation in the Digital Age

  • Behavioural Aspects of the Digital Customer

  • How to Bring Customer Experience to the Next Level

  • Fostering a Customer-centric Culture

  • Digital Customer Experience as a Competitive Differentiator

  • Data-driven Digital Customer Experience

  • Customer Data Analytics and Insights to Shape the Digital
    Customer Journey

  • Omni-channel CX to Gain an Overview of the Customer Journey

  • IOT: an Opportunity for DCX

  • The Impact of GDPR on DCX and How to Stay Compliant

  • Think Future: Technologies and Continuous Transformation of DCX

  • Leverage AI-powered Digital Customer Experience

FOCUSED FORMAT

  • Professional and Meaningful  Networking 

  • Round table Discussions

  • World-class Expert Presenters

  • Intimate Environment 

  • Interactive Discussions 

  • Benchmarking Sessions

VPS, OFFICERS, DIRECTORS, HEADS, LEADS,
MANAGERS OF:

WHO

ATTENDS

  • Digital Customer Experience

  • Customer Data and Analytics

  • Customer Experience and Service

  • Customer Relationship Management (CRM)

  • Digital Marketing

  • Customer Engagement

  • Customer Master Data

  • Omni-channel and Customer Experience

  • Customer Success

  • Inside Sales

  • Digital Media

 

BOOK TODAY

PARTICIPATE IN THIS EVENT EITHER AS DELEGATE OR PARTNER
FILL UP THE FORM TO LEARN MORE

TESTIMONIALS

“I very much appreciate the range of topics from Data Quality to Governance, MDM to GDPR! It was a very productive atmosphere with many participants who were eager to network and make new contacts to be able to exchange experiences…”
Otto (GmbH & Co KG)
“Very well organized and amazing ThinkLinkers staff! Thank you. GDPR was what I was looking for and more.”
The Linde Group

 “Good topics, good in showing different perspectives of the MDM in different business environment”
Coca-Cola HBC
“The conference was very interesting and productive. The atmosphere was great thanks to limited number of the guests. I was able to meet specialists that helped me with my actual questions”
Terumo Europe

“Lovely mix of people and topics covered. Warm atmosphere with interesting exchange of ideas ”
 Friesland Campina
Excellent event in content and color. The inspiring intimacy provided to contemplate relevant topics was complemented by the the applied professional ThinkLinkers hosting.
INEOS Styrolution
 “Very well organized! An amazing location in the center of Berlin. Various subjects covering the current data needs”
Goodyear

 
 
 

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